A city consumer forum has ordered TVS Motors Company Limited and its dealer, Kohinoor Motors on Greames Road, to pay 5,000 to a buyer who was supplied with a two-wheeler that developed defects. Both parties were also directed to rectify the defects.
A bench of the District Consumer Disputes' Redressal Forum, Chennai (south) gave the order on a complaint from S Mohammed Meeran of Old Washermenpet. He had sought a direction to replace the bike and to be paid compensation.
Meeran said he bought a 'Scooty Streak' for 43,807 in 2010. Within four months, the vehicle began stopping while on the move. The dealer carried out repairs but the problem remained, Meeran said and contended this was due to an inherent manufacturing defect.
The manufacturer held that the vehicle was dispatched after being cleared by a quality control test. If any components were found to be defective, they could be replaced and not the vehicle altogether.
The bench said Meeran had not produced any evidence to prove the vehicle had an inherent manufacturing defect and that, as per the warranty conditions, he was not entitled to a new vehicle. However, the act of the opposite parties in not rectifying defects amounted to deficiency in service, it said and directed them to rectify defects, pay Rs 5,000 as compensation and Rs 2,000 as costs of the complaint within six weeks.
